Support

Last updated: 30 October 2026

Report a problem or ask a question

Email the address above. Say which iPhone and iOS version you use, and what happened. Please don't send bank details or passwords. Ideas and feature requests are welcome on the public community board.

Set up Back Tap or Apple Wallet logging

Step-by-step videos are on the Guides page.

TapXpense Pro

• Restore on a new iPhone: tap Restore on the TapXpense Pro screen (in Settings), signed in to the same Apple Account.
• Cancel the yearly plan: iPhone Settings → your name → Subscriptions → TapXpense. Deleting the app doesn't cancel it.
• Refunds: Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

Delete your data

• Signed in: in the app, Settings → Account → Delete Account. It deletes your account and everything synced, straight away.
• Guest: nothing is stored with us. Deleting the app deletes the data on your iPhone; iCloud backups can be deleted in the app or in iCloud settings.

More detail: Privacy Policy · Terms of Service.